Refund policy

Last updated: 10 September 2026

At Sukris Chocolate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information required to process your order
  • Information you provide when contacting us
  • Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to operate our ecommerce store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Deliver your purchases
  • Send order confirmations and updates
  • Respond to customer enquiries
  • Provide customer support
  • Improve our website, products, and services
  • Prevent fraud, misuse, or unauthorized activity
  • Send promotional emails or updates where you have provided consent or where permitted by applicable law

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Sukris Chocolate does not normally store your complete payment card details on its own servers. Payment information is handled by the applicable payment gateway according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support analytics and marketing activities where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, such as:

  • Payment processors
  • Shipping and delivery partners
  • Website and ecommerce service providers
  • Analytics or marketing service providers
  • Customer-support services

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, or to protect our rights, customers, or business.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Information

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you updates, offers, and other information about Sukris Chocolate.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of those third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Sukris Chocolate
Email: [your official email address]
Phone: [your business phone number]
Website: Sukris Chocolate